How cancellations and refund requests work for your Taylor Method Life Lab membership.
Last updated: September 2026
Taylor Method Life Lab provides access to digital educational videos, activities, and resources. We want families to feel comfortable contacting us when something is not right.
You may cancel your membership at any time using the cancellation option in your account or through the support contact listed on our website. Cancellation stops future renewals. Unless a refund ends access sooner, your membership remains available through the end of the period you have already paid for.
Cancel before your next renewal to avoid the next charge. If you cannot access the cancellation option, contact us before the renewal date so we can help.
If you discover that the membership is not a good fit, contact us within seven calendar days of your first payment. We will review your request individually and may offer a full or partial refund based on the circumstances and the amount of content accessed or downloaded.
This is a case-by-case review, not an automatic money-back guarantee.
Renewal payments are generally nonrefundable. However, if your membership renews unintentionally, contact us within seven calendar days of the charge. If you have not used the paid content since that renewal, we may approve a courtesy refund.
We will also consider exceptional circumstances outside this window. Approval is not guaranteed except where required by applicable law.
We will correct verified duplicate charges, incorrect charges, and charges made after a timely, valid cancellation, including refunding amounts collected in error.
If a technical problem with our service prevents you from accessing paid content, please contact us so we can try to resolve it. If we cannot restore access within a reasonable time, we will offer an appropriate full or partial refund for the affected service.
We understand that unusual situations happen. You are welcome to contact us about other circumstances, including hardship. We review these requests fairly and individually. We may consider the timing of the request, account usage, previous refunds, and the nature of the issue.
Simply not using an otherwise available membership does not automatically qualify for a refund.
Use the support contact or contact form listed on our website. Include your account email, payment date, and a brief explanation. Please do not send your full payment-card details.
We aim to respond within five business days. Approved refunds are returned to the original payment method. Your payment provider determines when the refund appears in your account.
When a full membership-payment refund is issued, access associated with that refunded payment may end. We will explain any effect on your access when confirming the refund.
This policy does not limit any rights or remedies you may have under applicable consumer-protection law.
Questions? Reach us through our contact page or at hello@taylormethodlifelab.com. You can also manage your billing anytime from your account using the “Manage Billing” link, which opens our payment processor’s secure billing portal.